Effective Date: November 6th 2025
Applies To: All Patients, Providers, and Service Users of LCE Healthcare

The purpose of this policy is to establish fair and transparent guidelines for cancellations, refunds, and returns related to LCE Healthcare’s patient telehealth services and provider subscription or service fees. LCE Healthcare is committed to delivering professional, compliant, and customer-focused healthcare experiences while maintaining compliance with all applicable federal and state healthcare regulations.

• Appointments may be cancelled or rescheduled up to 24 hours prior to the scheduled session without penalty.
• Cancellations made less than 24 hours before the appointment may be subject to a late cancellation fee (up to 50% of the appointment cost).
• If a provider cancels or fails to appear for a scheduled telehealth session, the patient will be entitled to a full refund or credit toward a future appointment.
• Refund requests must be submitted within 30 days of the original appointment date.
   

• Providers subscribing to LCE Healthcare platform services (credentialing, access, or listings) may cancel their subscription with 30 days’ written notice.
• Any setup or credentialing fees are non-refundable once services have commenced.
• Monthly subscription fees will be refunded on a prorated basis only if cancellation occurs before the next billing cycle.
• Provider accounts found in violation of compliance or credentialing requirements may be suspended or terminated without refund.
   

As LCE Healthcare operates in the healthcare and telehealth sector, all services are considered professional service transactions, not physical goods. Therefore, refunds are issued only for unrendered or incorrectly billed services and not for completed medical consultations or digital health interactions.

Refund eligibility applies when:

• Services were billed in error or duplicated.
• The provider was unavailable or unable to deliver the agreed service.
• A technical failure (not attributable to patient error) prevented the service from being rendered.
   

To initiate a refund or cancellation request:

1. Contact LCE Healthcare Customer Service via email at support@lcenewportbeach.com or by phone at (725) 294-9379.
2. Provide your full name, contact information, transaction date, and reason for the request.
3. Attach any relevant receipts, appointment confirmations, or reference numbers.
4. The LCE Healthcare billing team will review your request within 5–7 business days and provide written confirmation of approval or denial.
    

If approved, the refund will be processed in accordance with Section 5 below.

• Approved refunds will be issued to the original form of payment within 10–14 business days of approval.
• Credit card refunds may take additional time depending on the issuing bank.
• Refunds for electronic payments (PayPal, Stripe, etc.) will be processed directly through the respective platform according to their policies.
• Patients may request a service credit in lieu of a cash refund for use toward future consultations or wellness services.
   

Refunds will not be issued for:

• Completed telehealth or in-person consultations.
• Missed appointments without prior cancellation notice.
• Subscription fees after service period completion.
• Administrative fees related to credentialing, compliance review, or payment processing.
   

For any refund, billing, or cancellation inquiries, please contact:

LCE Healthcare Billing & Customer Service
📧 support@lcenewportbeach.com
📞 (725) 294-9379
📍 LCE Healthcare, a Division of LCE Newport Beach Inc.
Las Vegas, Nevada

By using LCE Healthcare’s services, patients and providers acknowledge that they have read, understood, and agree to the terms outlined in this Refund and Cancellation Policy.

(Private Policy Between LCE Healthcare and Its Patients)

LCE Healthcare (“LCE,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of all patient information entrusted to our care. This Privacy Policy outlines how LCE Healthcare collects, safeguards, uses, and protects patient information across our telehealth, clinical, and administrative services.

“Patient Confidential Information” includes, but is not limited to:

• Medical records, clinical notes, diagnostic information, and treatment history
• Personal identifying information (name, address, phone number, date of birth)
• Health insurance information and billing data
• Telehealth visit information, provider communications, and consultation records
• Prescription and medication information
• Any information shared through LCE Healthcare’s telehealth platform, patient portal, or digital communication tools
• All protected health information (“PHI”) as defined under HIPAA
   

All Patient Confidential Information is the exclusive property of the patient and shall be handled only in accordance with federal and state laws, including HIPAA.

LCE Healthcare may use patient information only for legitimate healthcare purposes, such as:

• Providing medical evaluation, telehealth visits, treatment, and follow-up care
• Coordinating care with authorized providers or specialists
• Processing insurance claims, billing, or administrative operations
• Complying with state and federal healthcare regulations
• Improving clinical quality and patient experience
   

LCE will never sell, license, trade, or misuse patient health information under any circumstances.

By receiving services from LCE Healthcare, the patient acknowledges and agrees that:

• Their information may be used for treatment, payment, or healthcare operations
• LCE Healthcare may contact them regarding appointments, results, medication updates, or care coordination
• No information will be shared with unauthorized parties without written consent
   

Patients may withdraw consent in writing at any time, except where prohibited by law.

LCE Healthcare fully complies with:

• The Health Insurance Portability and Accountability Act (HIPAA)
• Federal and state medical privacy standards
• All telehealth privacy and security laws
   

We maintain encrypted systems, secure medical devices, and protected telehealth platforms to ensure maximum patient safety.

LCE Healthcare uses a HIPAA-compliant telehealth platform to ensure:

• Encrypted video sessions
• Secure storage of medical documentation
• Restricted access to authorized medical personnel only
• Secure messaging and communication protocols
   

Patients are encouraged to participate in telehealth visits from a private location to maintain confidentiality.

Each patient has the right to:

• Access and obtain copies of their medical records
• Request amendments or corrections
• Request restrictions on disclosures
• Receive a list of any authorized third-party disclosures
• File a privacy complaint without fear of retaliation
   

LCE Healthcare will honor all reasonable requests in accordance with HIPAA.

LCE Healthcare retains patient records for the duration required by federal and state law.

Upon expiration of legal requirements:

• Records are permanently deleted or securely destroyed
• No physical or electronic copies are stored, shared, or archived beyond compliance requirements
   

In the event of a suspected or confirmed security breach involving PHI:

• LCE Healthcare will immediately investigate and mitigate the issue
• Affected patients will be notified promptly
• Required authorities will be notified in accordance with HIPAA Breach Notification Rules
   

Unless explicitly authorized by the patient in writing:

• No external business, partner, contractor, family member, or organization may access patient records
• No information may be released to employers, insurance companies, or government agencies except where required by law
   

LCE Healthcare does NOT share patient information with any non-healthcare business.

Any violation of this Private Policy:

• Will trigger immediate corrective action
• May result in suspension or termination of personnel involved
• May involve legal or regulatory enforcement measures

Patients harmed by a privacy failure may be entitled to remedies as permitted by law.

Contact: customerservice@LCEHealthcare.com